Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Partial refunds are granted in certain situations, including:

Items with obvious signs of use
Any item not in its original condition, damaged, or missing parts for reasons not due to our error
Any item returned more than 30 days after delivery

Damaged or Defective Items

We take great care to ensure your order reaches you safely. However, in the rare case that an item arrives damaged, defective, or faulty due to shipping or handling, please contact us at shop@fyroma.com within 48 hours of delivery with photos of the issue.

We’ll review your case and offer a replacement or partial refund where appropriate. Claims reported after this window may not be eligible for a replacement or refund.

Please note, we are not responsible for delays or damage caused by courier handling, customs processing, or other factors outside our control once the order has been dispatched.

Refunds

Once your return is received and inspected, we’ll email you to confirm we’ve received it, along with approval or rejection of your refund.

If approved, your refund will be processed and a credit automatically applied to your original method of payment within a certain number of days.

Late or missing refunds

If you haven’t received a refund yet:

Check your bank account again.
Contact your credit card company — it may take time before the refund is officially posted.
Contact your bank — there is often processing time before a refund appears.

If you’ve done this and still haven’t received your refund, contact us at shop@fyroma.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged upon arrival, as outlined above. To request an exchange, email us at shop@fyroma.com.

Shipping returns

To return your product, please contact us first at shop@fyroma.com for return instructions and address details.

You’re responsible for your own return shipping costs, which are non-refundable. If a refund is issued, return shipping costs may be deducted from it.

Delivery time for exchanged or replacement products may vary by location — typically within our standard 5–11 working day delivery window once shipped.

For higher-value items, we recommend using a trackable shipping service, as we can’t guarantee receipt of returned items.